Job Description
- Overall owner of current engagement; achievement of deal business case
- Develop, mature, & expand the client relationship / maintain high CSAT
- Fertilization – upsell & grow / P&L (Profit and Loss) owner / maximize deal’s key financials
- Ensure all contractual obligations are being met
- Bring forward innovation & modernization strategies for client
- Understand competitive landscape within client’s environment
- Actively in building account business plans & strategy
Mindset & behavior
- Represent the “voice of the client”
- Actively sell Atos’ portfolio to enlarge ER (External Revenue) & further penetration
- Consistently advocate Atos’s value & commitment to the client
- Actively manage expectations, safeguard price vs. service expectation
- Maintain constant flow of innovative dialogue and FOM strategy
What is the outcome from that behavior?
- Year-over-year organic growth on the engagement
- NPS (Net promoter score) and client referenceable
- Contractual obligations are being met by Atos
- Atos innovations & modernization solutions are being adopted by the client
- Achieve/exceed engagement’s original business case
