Client Liaison

This position is responsible for providing customers with company information and signing them up for the Mukuru services on the Mukuru app. They are responsible for accurately capturing customer details as well as capturing FICA required documentation and photos. The Mukuru Client Liaison is situated in the banking hall of the branch.

Internal Liaison takes place with all Agent Support Consultants. External liaison takes place with customers.

Duties And Responsibilities (Include But Is Not Limited To):

• Ensure the banking hall and desk is kept presentable and sufficiently stocked
• Manage the queue in the banking hall
• Maintain awareness of any security issues in the banking hall
• Develop awareness of the Mukuru brand and services
• Provide new customers with forms/assist them to complete the forms and direct them to the correct counter
• Provide accurate information regarding Mukuru services
• Explain to potential customers what Mukuru does and how transfer work
• Provide potential customers with the various locations where money can be sent to
• Provide assistance to customers who have queries
• Sign up new customers on the Mukuru app
• Ensure all required regulations are adhered to
• Ensure FIA regulations are met in terms of documentation and clear photographs
• Check the customers’ documentation to ensure it is valid
• Maintain current knowledge of the foreign exchange
• Uphold the company brand
• Manage own professional and self-development

Key Requirements:

• Grade 12 / or equivalent (Desirable)
• Customer service experience (Desirable)
• Understanding and speaking of a relevant local language (Essential)
• Knowledge of Mukuru products and services
• Knowledge of FIA and BOB regulations

Additional Skills:

• Mobile telephone (and app) skills
• Verbal communication skills
• Selling skills
• Interpersonal skills