Country Manager

Permanent Mukuru posted 1 month ago
Job Description


Responsibilities :

  • To manage the overall daily operation of the of small to medium sized branches/stores
  • Make strategic decisions to improve the overall efficiency of the country’s operation
  • Identify ways to increase overall revenue and decrease expenditure while not compromising on customer service
  • Carry out audits at all branches to ensure all regulatory requirements are in place
  • To manage and build effective relationships with the relevant banks and required sectors of the business
  • To negotiate optimal and beneficial deals on foreign exchange with the banks
  • To identify opportunities to expand and develop business
  • Keep abreast of remittance developments
  • To perform general people management functions
  • Participate in recruitment processes for new staff
  • Identify and implement ways to retain staff
  • Ensure staff training and refresher training is carried out as and when required
  • To conduct performance management functions to ensure effective running of the departments
  • Monitor team members performance and targets
  • Coach and mentor staff when required

Key Requirements

  • Grade 12 or equivalent (Essential)
  • Relevant Degree / Diploma (Essential)
  • Valid driver’s license and own car (Essential)
  • 10 years’ experience in the Financial / Foreign Exchange Industry (Essential) of which 5 years Management Experience (Essential)
  • Retail experience advantage (Desirable)
  • Knowledge of foreign exchange principles
  • Knowledge of strategic principles
  • Knowledge of remittance processes and systems
  • Knowledge of customer service principles
  • Knowledge of foreign currencies
  • Knowledge of relevant regulatory and statutory requirements
  • Knowledge of financial reporting knowledge of HR principles

Additional Skills

  • Computer skills in Excel, MS Word, PowerPoint, Microsoft office and Outlook
  • Analytical skills
  • Multitasking skills
  • Verbal and written communication skills
  • Time management skills
  • Conflict management skills
  • Interpersonal skills
  • Leadership skills
  • Coaching and mentoring skills
  • Presentation skills

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