Customer Service Advisor – English

Permanent SITEL posted 3 weeks ago
Job Description

Job description :

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:

  • Responding to a wide variety of customer cases via phone and email
  • Listening carefully to customer requests and demonstrating understanding
  • Opting for the best route (appeal process) to handle the customer case
  • Remain professional and calm in all situations
  • Record and document customer cases in the appropriate tool
  • Demonstrate an attitude that reflects the best possible image of the company

Required profile :

  • Very good time flexibility to work 44 hours per week on a rotating basis;
  • Have at least a baccalaureate
  • Have an excellent command of business English (level C1 written and spoken)
  • Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
  • Recognizes the field and values of meditation and its real benefits

Benefits and others :
In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Sitel offers:

  • Certification Training;
  • A de-capped sales bonus;
  • A performance bonus;
  • An evolving salary;
  • A welcome bonus;
  • Subscription to the CNSS;
  • A private health insurance

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