Customer Service Representative

Permanent Mukuru posted 2 months ago
Job Description

Duties And Responsibilities (Include But Is Not Limited To) :

  • Process foreign exchange transactions accurately
  • Ensure correct and valid documentation in provided by customers in order to ensure legal compliance
  • Manage own stock to ensure accurate balancing
  • Maintain current knowledge of foreign exchange and ICFX system
  • Uphold the company brand
  • Manage own professional and self-development

Key Requirements:

  • Grade 12 / or equivalent (Essential)
  • Mukuru Forex Consultant training course (advantageous)
  • Must remain current and competent by-passing tests and assignments (Essential)
  • 1-year Customer Service Consultant experience (Essential)
  • Foreign exchange experience (Desirable)
  • Knowledge of foreign currencies
  • Knowledge of FICA regulations
  • Knowledge of exchange control regulations
  • Knowledge of ICFX system

Additional Skills :

  • Computer skills
  • Telephone skills
  • Verbal and written communication skills
  • Organizational & administrative skills
  • Attention to detail
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