Customer Service Representative

Duties And Responsibilities (Include But Is Not Limited To) :

• Process foreign exchange transactions accurately
• Ensure correct and valid documentation in provided by customers in order to ensure legal compliance
• Manage own stock to ensure accurate balancing
• Maintain current knowledge of foreign exchange and ICFX system
• Uphold the company brand
• Manage own professional and self-development

Key Requirements:

• Grade 12 / or equivalent (Essential)
• Mukuru Forex Consultant training course (advantageous)
• Must remain current and competent by-passing tests and assignments (Essential)
• 1-year Customer Service Consultant experience (Essential)
• Foreign exchange experience (Desirable)
• Knowledge of foreign currencies
• Knowledge of FICA regulations
• Knowledge of exchange control regulations
• Knowledge of ICFX system

Additional Skills :

• Computer skills
• Telephone skills
• Verbal and written communication skills
• Organizational & administrative skills
• Attention to detail