Expansion Manager: Job in Uganda | Pharmaceutical Industry

Permanent Xml posted 1 month ago

Job Description

Our client is an organization dedicated to improving health care in Africa, that help hospitals, Clinics and
healthcare facilities scale to their full potential by providing software solutions. They are looking for a
driven, curious, entrepreneurial and hands-on Expansion Manager to join their Leadership team.

Who we’re Looking For

We are looking for an enthusiastic and diligent team member who would join our team with a key
focus on growing operations in Uganda. The candidate should have experience in customer service
and growth, and enjoys a fast-paced working environment, loves working with and interacting with
customers and mentoring other team members to create a vibrant customer support culture. They’re
a strong communicator, and driven to innovate new solutions on the go.

Responsibilities:

Leading Operations + Marketing Team
Lead operations team focused on financial management, marketing, sales, and customer support
Oversee development and tracking of performance and growth metrics across all departments and
communicate progress to broader staff
Support staff recruitment, hiring, training, and ongoing mentorship for the team
Develop future strategies to strengthen operations and accelerate growth
Prepare and manage budget for organization and hold each department/person accountable for
tracking and justifying expenditures for Uganda organization
Build sales organization and systems to improve operational efficiency and performance
Represent Us at relevant meetings, and lead sales-focused partnership development and maintenance
in Uganda

Customer Support
Develop systems to better track and support existing customers; improve user retention and ensure
customer payment completion
Ensure adequate tracking of customer issues with system and complaints
Support ongoing training, system updates, and feature roll out to customers
Support impact and innovations initiatives
Work with team to propose and test methods of improving healthcare delivery, software delivery, and
analytics tools
As needed, engage operations team in robust and systematic way to provide feedback and assess
feasibility and impact of proposed innovations

Qualifications:

Degree (minimum) in customer service, pharmacy business or other related field
Comfortable with technology
4+ years working in a customer acquisition and management leadership role
Having a background in public health will be an added advantage
Project management experience will be an added advantage
Leadership experience, drive, and willingness to mentor others on the team
Growth mind-set and enthusiasm for learning, feedback and continuous improvement
Humility and personal stability. We are looking for passionate professionals that combine strong
leadership skills with good humour, patience, and a humble approach to service
You care deeply about what we’re building and how it may change how healthcare is accessed for
millions of patients.
Ability to roll up one’s sleeves and directly move projects forward

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