Job Description
Duties And Responsibilities (Include But Is Not Limited To) :
- Effectively manage customer services in the Information Office
- Provide potential customers with the various locations where money can be sent
- Provide information to potential customers on what Mukuru does and how transfers work
- Supervise the Information Officers and agents effectively
- Distribution of Mukuru cards to the Info Officers and agents
- Recruit and train all new Consultants for the area when needed
- Provide assistance to Sales Reps with regards to queries or training needed
- Ensure all AML and EXCOM regulations are adhered to
- Carry out the general management of the information office
- Ensure that the branding of information centres is up to excellent standards
- Ensure that the Info Centre is hygienic and that all Covid 19 protocols and health standards are maintained at all times
- Makes sure that posters and snapper frames are correctly positioned and that posters are updated all the times
- Provide weekly reports of the info centre activities and other documents which may be required from time to time
- Obtain and monitor sales stats provided from Head Office
- Check-in with the Area Sales Supervisor daily
- Develop awareness of the Mukuru brand and services
- Liaise with the Marketing Department to notify if more flyers/pamphlets are required
- Sign up new clients and provide assistance to current clients
- Manage and forward any card related queries by liaising with the relevant head office team
- Manage own professional and self-development
Key Requirements :
- Grade 12 / or equivalent (Essential)
- Excom and AML training (Essential )
- 2 years experience as an Information Officer (Essential)
- Understanding and speaking of Hindu/Urdu/Bengali (Essential)
- Knowledge of administrative principles
- Knowledge of company structure and departments
- Knowledge of project management tools (Asana)
- Knowledge of Mukuru products and services
- Knowledge of FICA and CPA regulations
Additional Skills :
- MS Office skills
- Organising skills
- Attention to detail
- Verbal communication skills
- Customer service skills
- Telephone skills
- Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles.
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