Information Officer Supervisor (India)

Duties And Responsibilities (Include But Is Not Limited To) :

• Effectively manage customer services in the Information Office
• Provide potential customers with the various locations where money can be sent
• Provide information to potential customers on what Mukuru does and how transfers work
• Supervise the Information Officers and agents effectively
• Distribution of Mukuru cards to the Info Officers and agents
• Recruit and train all new Consultants for the area when needed
• Provide assistance to Sales Reps with regards to queries or training needed
• Ensure all AML and EXCOM regulations are adhered to
• Carry out the general management of the information office
• Ensure that the branding of information centres is up to excellent standards
• Ensure that the Info Centre is hygienic and that all Covid 19 protocols and health standards are maintained at all times
• Makes sure that posters and snapper frames are correctly positioned and that posters are updated all the times
• Provide weekly reports of the info centre activities and other documents which may be required from time to time
• Obtain and monitor sales stats provided from Head Office
• Check-in with the Area Sales Supervisor daily
• Develop awareness of the Mukuru brand and services
• Liaise with the Marketing Department to notify if more flyers/pamphlets are required
• Sign up new clients and provide assistance to current clients
• Manage and forward any card related queries by liaising with the relevant head office team
• Manage own professional and self-development

Key Requirements :

• Grade 12 / or equivalent (Essential)
• Excom and AML training (Essential )
• 2 years experience as an Information Officer (Essential)
• Understanding and speaking of Hindu/Urdu/Bengali (Essential)
• Knowledge of administrative principles
• Knowledge of company structure and departments
• Knowledge of project management tools (Asana)
• Knowledge of Mukuru products and services
• Knowledge of FICA and CPA regulations

Additional Skills :

• MS Office skills
• Organising skills
• Attention to detail
• Verbal communication skills
• Customer service skills
• Telephone skills
• Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles.