Job Description
Duties And Responsibilities (Include But Is Not Limited To)
- Identify and develop potential opportunities to enhance current business processes
- Contribute to the development of standard and best practice methodology
- Act as a support project champion for projects that are run at a company level that affect this role
- Represent the operations business unit and Mukuru’s customers’ interests in process improvement forums, cross-functionals, and so on
- Escalate common process issues to the relevant stakeholder/ structure
- Actively implement new processes and or improve the older processes to enhance the operations and customer experience of Mukuru
- Ensure operational processes are mapped
- Compile comparative analysis with other business units
- Escalate process enhancements need to relevant stakeholders
- Root cause analysis of key drivers of failure and customer dissatisfaction ensure we focus on the right areas to improve our business
- Develop and implementation of solutions to improve our business performance through the application of Lean and other continuous improvement methodologies
- Stakeholder engagement and management across Mukuru
- Performing data analysis and presentation
- Applying the process improvement tools through all stages of their methodologies to identify and resolve the cause of process issues
- Designing/mapping business process in multiple dimensions using the applicable tools
- Assisting the Business Analysts in identifying and describing IT system changes on approved process improvement projects
- Calculating and reporting on the benefits of the process improvements
- Reporting on the progress of projects
- Manage own professional and self-development
Key Requirements
- Grade 12 or equivalent (Essential)
- Recognized qualification informal improvement methods (Lean Six Sigma White, Yellow or Green Belt) (Advantageous)
- 1-2 years’ experience in a similar role in the financial services industry (Preferred)
- 1-2 years’ or more proven work experience in a process improvement /continuous improvement role (Advantageous)
- Experienced in using a range of common Lean tools including; value stream mapping, RCPS & data analysis (Advantageous)
- Awareness of Customer Experience Management, Management by Metrics, Quality Management and Operational Excellence
Additional Skills
- Demonstrable computer skills- proficient in Lucid chart, Excel & PowerPoint.
- Demonstrable communications skills both verbal and written
- Detail consciousness
- Interpersonal skills
- Business Partnering & Collaboration
- Research & Data Analytics Skills (Advantageous)
- Team player with the ability to act on your own initiative
- Facilitation Skills
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