Job Description
This position is responsible for liaising with Pay-In, Pay-Out partners, and Mukuru departments in resolving any payment-related queries.
Duties And Responsibilities (Include But Is Not Limited To):
- Resolve Pay-In queries to ensure timeously release of the order
- Resolve Pay-out partner queries
- Ensure all tickets are actioned (resolved or noted) within the SLA given by Supervisor
- Ensure due diligence/investigations are completed in accordance with SOP specifications
- Always ensure business continuity
- Own the communication with customers and stakeholders within the SLA of the business continuity process
- Manage, control, and assign user access to the pay-out system
- Uphold the company brand
- Always provide professional customer service and give information based on the training received
- Maintain knowledge of all company products
- Manage own professional and self-development
Key Requirements:
- Grade 12 / or equivalent (Essential)
- Degree/diploma (Desirable)
- 1-2 years Customer Service Consultant experience (Essential)
- 6 months experience with Valtari Software (Desirable)
- Knowledge of money transfer procedures
- Knowledge of online banking
- Knowledge of Mukuru products
- Knowledge of AML practices
Additional Skills:
- Computer skills
- Typing skills
- Telephone skills
- Verbal and Written communication skills
- Time management skills
- Organizational & administrative skills
- Attention to detail
- Sales/Converting skills
- Attention to detail
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