Payment Operations Specialist

This position is responsible for liaising with Pay-In, Pay-Out partners, and Mukuru departments in resolving any payment-related queries.

Duties And Responsibilities (Include But Is Not Limited To):

• Resolve Pay-In queries to ensure timeously release of the order
• Resolve Pay-out partner queries
• Ensure all tickets are actioned (resolved or noted) within the SLA given by Supervisor
• Ensure due diligence/investigations are completed in accordance with SOP specifications
• Always ensure business continuity
• Own the communication with customers and stakeholders within the SLA of the business continuity process
• Manage, control, and assign user access to the pay-out system
• Uphold the company brand
• Always provide professional customer service and give information based on the training received
• Maintain knowledge of all company products
• Manage own professional and self-development

Key Requirements:

• Grade 12 / or equivalent (Essential)
• Degree/diploma (Desirable)
• 1-2 years Customer Service Consultant experience (Essential)
• 6 months experience with Valtari Software (Desirable)
• Knowledge of money transfer procedures
• Knowledge of online banking
• Knowledge of Mukuru products
• Knowledge of AML practices

Additional Skills:

• Computer skills
• Typing skills
• Telephone skills
• Verbal and Written communication skills
• Time management skills
• Organizational & administrative skills
• Attention to detail
• Sales/Converting skills
• Attention to detail