Payment Operations Specialist

CDI Mukuru posted 6 months ago
Job Description

This position is responsible for liaising with Pay-In, Pay-Out partners, and Mukuru departments in resolving any payment-related queries.

Duties And Responsibilities (Include But Is Not Limited To):

  • Resolve Pay-In queries to ensure timeously release of the order
  • Resolve Pay-out partner queries
  • Ensure all tickets are actioned (resolved or noted) within the SLA given by Supervisor
  • Ensure due diligence/investigations are completed in accordance with SOP specifications
  • Always ensure business continuity
  • Own the communication with customers and stakeholders within the SLA of the business continuity process
  • Manage, control, and assign user access to the pay-out system
  • Uphold the company brand
  • Always provide professional customer service and give information based on the training received
  • Maintain knowledge of all company products
  • Manage own professional and self-development

Key Requirements:

  • Grade 12 / or equivalent (Essential)
  • Degree/diploma (Desirable)
  • 1-2 years Customer Service Consultant experience (Essential)
  • 6 months experience with Valtari Software (Desirable)
  • Knowledge of money transfer procedures
  • Knowledge of online banking
  • Knowledge of Mukuru products
  • Knowledge of AML practices

Additional Skills:

  • Computer skills
  • Typing skills
  • Telephone skills
  • Verbal and Written communication skills
  • Time management skills
  • Organizational & administrative skills
  • Attention to detail
  • Sales/Converting skills
  • Attention to detail

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