Job vacancy – Remote: System Integration Engineer

A remote job vacancy at XML international: system integration engineer.

The SI/SE is part of a team responsible for the maintenance & upgrade of a large-scale systems powering a big data analytics solution of IP & Telephony payload in Satellite communication environment. Directly interfaces with product development and foreign offices support teams internally and with customer technical and operation teams externally.

Key Accountabilities

• Responsibility on supporting complex giga-scale system at customer site, based multipart technology:
• Follow the support KPIs of the account – Report, track, promote and manage customer requests and technical incidents according to SLA commitments
• Proactively ensure the highest levels of systems and infrastructure availability
• Manage and monitor all installed systems and infrastructure
• Install, configure, test, and maintain appliances, operating systems, application software and system management tools
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with Product Support & Development to debug and implement fixes
• End to End responsibility on Service Requests and on the fulfillment of the SLA commitments
• Liaise with vendors and other 3rd party technical personnel for problem resolution
• Customer facing responsibility:
• Manage the ongoing support discussions with technology and operation teams
• Act as the customer trusted advisor and mediate between the customer and upper tiers’ support units
• Engage with customer teams to understand the reported issues and demonstrate the fixes
• Collect, compose, review and present the Root Cause Analysis

Skills and Qualifications

• Customer oriented, good verbal and written communication skills in English
• Highly committed and responsible, independent, and able to take initiative
• Proven skills to analyze and diagnose problems, cross-system analytic skills in systems based multipart technology
• Self-learner based on manuals and open source
• Ability to work under pressure and handle multiple assignments
• Availability to work beyond office hours

Mandatory Requirements

• BS/MS degree in Computer Science, System Engineering, or a related subject
• Proven work experience of 3+ years as a System Integrator / Support Engineer / System Engineer
• Technical troubleshooting and debugging skills
• Ability to write technical documentation
• Professional technical experience in:
• Operating systems Windows & Linux
• WAN & LAN communication equipment
• Virtualization and Big Data technologies (Greenplum, Hadoop, Kafka)
• Central storage solution and enterprise server hardware
• Satellite communication knowledge/experience – major advantage:
• Satcom and Telecom (VSAT, Signaling methods, Payload types, Carrier-class networking, SONET/SDH, DWDM)
• Experience with common Teleport sites, Data Centers & Network Operations Center solutions
• Advanced Satellite communication certifications: GVF VSAT Advance Operation / Spectrum Analyzer
• RF appliances and modems familiarity

Additional technical knowledge/experience:

• Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
• Database administration and maintenance, MS SQL and PostgreSQL
• Docker containers technology and containers orchestration engine solution
• Automation scripting languages (Ruby, Python, PHP, JSON, XML, or Bash)
• High availability systems and fault tolerant computing
• Cloud solutions & environments
• Infrastructure security and technologies, integration of security appliances
• Quality Assurance and Automation Testing Methodologies
• Advanced IT certifications: Microsoft (MCSA, MCITP) / VMware (VCA, VCP for DCV & DTM) / Red Hat (RHCSA, RHCE) / Cisco (CCNA, CCNP)

job vacancy, remote job

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