Job Description
XML international is recruiting a system integration engineer.
The SI/SE is part of a team responsible for the maintenance & upgrade of a large-scale systems powering a big data analytics solution of IP & Telephony payload in Satellite communication environment. Directly interfaces with product development and foreign offices support teams internally and with customer technical and operation teams externally.
Key Accountabilities
- Responsibility on supporting complex giga-scale system at customer site, based multipart technology:
- Follow the support KPIs of the account – Report, track, promote and manage customer requests and technical incidents according to SLA commitments
- Proactively ensure the highest levels of systems and infrastructure availability
- Manage and monitor all installed systems and infrastructure
- Install, configure, test, and maintain appliances, operating systems, application software and system management tools
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with Product Support & Development to debug and implement fixes
- End to End responsibility on Service Requests and on the fulfillment of the SLA commitments
- Liaise with vendors and other 3rd party technical personnel for problem resolution
- Customer facing responsibility:
- Manage the ongoing support discussions with technology and operation teams
- Act as the customer trusted advisor and mediate between the customer and upper tiers’ support units
- Engage with customer teams to understand the reported issues and demonstrate the fixes
- Collect, compose, review and present the Root Cause Analysis
Skills and Qualifications
- Customer oriented, good verbal and written communication skills in English
- Highly committed and responsible, independent, and able to take initiative
- Proven skills to analyze and diagnose problems, cross-system analytic skills in systems based multipart technology
- Self-learner based on manuals and open source
- Ability to work under pressure and handle multiple assignments
- Availability to work beyond office hours
Mandatory Requirements
- BS/MS degree in Computer Science, System Engineering, or a related subject
- Proven work experience of 3+ years as a System Integrator / Support Engineer / System Engineer
- Technical troubleshooting and debugging skills
- Ability to write technical documentation
- Professional technical experience in:
- Operating systems Windows & Linux
- WAN & LAN communication equipment
- Virtualization and Big Data technologies (Greenplum, Hadoop, Kafka)
- Central storage solution and enterprise server hardware
- Satellite communication knowledge/experience – major advantage:
- Satcom and Telecom (VSAT, Signaling methods, Payload types, Carrier-class networking, SONET/SDH, DWDM)
- Experience with common Teleport sites, Data Centers & Network Operations Center solutions
- Advanced Satellite communication certifications: GVF VSAT Advance Operation / Spectrum Analyzer
- RF appliances and modems familiarity
Additional technical knowledge/experience:
- Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
- Database administration and maintenance, MS SQL and PostgreSQL
- Docker containers technology and containers orchestration engine solution
- Automation scripting languages (Ruby, Python, PHP, JSON, XML, or Bash)
- High availability systems and fault tolerant computing
- Cloud solutions & environments
- Infrastructure security and technologies, integration of security appliances
- Quality Assurance and Automation Testing Methodologies
- Advanced IT certifications: Microsoft (MCSA, MCITP) / VMware (VCA, VCP for DCV & DTM) / Red Hat (RHCSA, RHCE) / Cisco (CCNA, CCNP)
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