Job vacancy – Remote: System Integration Engineer

Permanent Xml posted 1 year ago
Job Description

A remote job vacancy at XML international: system integration engineer.

The SI/SE is part of a team responsible for the maintenance & upgrade of a large-scale systems powering a big data analytics solution of IP & Telephony payload in Satellite communication environment. Directly interfaces with product development and foreign offices support teams internally and with customer technical and operation teams externally.

Key Accountabilities

  • Responsibility on supporting complex giga-scale system at customer site, based multipart technology:
  • Follow the support KPIs of the account – Report, track, promote and manage customer requests and technical incidents according to SLA commitments
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Manage and monitor all installed systems and infrastructure
  • Install, configure, test, and maintain appliances, operating systems, application software and system management tools
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with Product Support & Development to debug and implement fixes
  • End to End responsibility on Service Requests and on the fulfillment of the SLA commitments
  • Liaise with vendors and other 3rd party technical personnel for problem resolution
  • Customer facing responsibility:
  • Manage the ongoing support discussions with technology and operation teams
  • Act as the customer trusted advisor and mediate between the customer and upper tiers’ support units
  • Engage with customer teams to understand the reported issues and demonstrate the fixes
  • Collect, compose, review and present the Root Cause Analysis

Skills and Qualifications

  • Customer oriented, good verbal and written communication skills in English
  • Highly committed and responsible, independent, and able to take initiative
  • Proven skills to analyze and diagnose problems, cross-system analytic skills in systems based multipart technology
  • Self-learner based on manuals and open source
  • Ability to work under pressure and handle multiple assignments
  • Availability to work beyond office hours

Mandatory Requirements

  • BS/MS degree in Computer Science, System Engineering, or a related subject
  • Proven work experience of 3+ years as a System Integrator / Support Engineer / System Engineer
  • Technical troubleshooting and debugging skills
  • Ability to write technical documentation
  • Professional technical experience in:
  • Operating systems Windows & Linux
  • WAN & LAN communication equipment
  • Virtualization and Big Data technologies (Greenplum, Hadoop, Kafka)
  • Central storage solution and enterprise server hardware
  • Satellite communication knowledge/experience – major advantage:
  • Satcom and Telecom (VSAT, Signaling methods, Payload types, Carrier-class networking, SONET/SDH, DWDM)
  • Experience with common Teleport sites, Data Centers & Network Operations Center solutions
  • Advanced Satellite communication certifications: GVF VSAT Advance Operation / Spectrum Analyzer
  • RF appliances and modems familiarity

Additional technical knowledge/experience:

  • Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
  • Database administration and maintenance, MS SQL and PostgreSQL
  • Docker containers technology and containers orchestration engine solution
  • Automation scripting languages (Ruby, Python, PHP, JSON, XML, or Bash)
  • High availability systems and fault tolerant computing
  • Cloud solutions & environments
  • Infrastructure security and technologies, integration of security appliances
  • Quality Assurance and Automation Testing Methodologies
  • Advanced IT certifications: Microsoft (MCSA, MCITP) / VMware (VCA, VCP for DCV & DTM) / Red Hat (RHCSA, RHCE) / Cisco (CCNA, CCNP)

job vacancy, remote job


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